CRM

Speed-to-Lead Benchmarks — How minutes vs hours change deal rates (with targets)

Evert Vorster

Published on: 20/11/2025

Most deals are won by the team that replies first. This guide gives you practical speed-to-lead targets, a simple escalation ladder (AI caller → human), and the InOne CRM fields to track so you lift connect rate, booking rate, and revenue per conversation—without adding headcount.

WhatsApp Marketing and AutomationCRMBusiness AutomationWebsite Automation & Digital GrowthAi AgentsAi for Sales AutomationAi CallersAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

RAG with Guardrails

Evert Vorster

Published on: 06/11/2025

Turn generic chat into brand-safe answers. Use Retrieval-Augmented Generation (RAG) to ground replies in your own documents—then add guardrails, citations, and confidence-based fallbacks inside InOne CRM so chat stays accurate, compliant, and on-brand.

WhatsApp Marketing and AutomationCRMChatbotWhatsApp MarketingAi ReceptionistAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Human-in-the-Loop, Done Right

Evert Vorster

Published on: 04/11/2025

Design chatbots that finish routine work and escalate the rest with grace. Learn the hand-off triggers that matter, how to transfer full context to humans, and the QA loops that keep quality rising—wired into InOne CRM for SLAs, reporting, and POPIA-safe audit trails.

WhatsApp Marketing and AutomationCRMChatbotBusiness AutomationWhatsApp MarketingAi ReceptionistAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Accurate AI: On-Brand, Reliable, and Always Learning

Evert Vorster

Published on: 26/10/2025

Build Accurate AI systems with voice charts, guardrails, and QA dashboards that ensure every message is factual, compliant, and on-brand.

WhatsApp Marketing and AutomationAi Call AgentsAiCRMChatbotBusiness AutomationWebsite Automation & Digital GrowthAi ReceptionistAi AgentsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Custom AI Tools vs Off-the-Shelf (Build, Buy, or Blend)

Evert Vorster

Published on: 16/10/2025

A practical guide to deciding when to build, buy, or blend AI tools — using an ROI matrix to manage risk, cost, and maintainability.

WhatsApp Marketing and AutomationAi Call AgentsCRMChatbotBusiness AutomationWebsite Automation & Digital GrowthAi AgentsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Chatbots vs Agentic Assistants: What Changed (and Why It Matters in 2025)

Evert Vorster

Published on: 10/10/2025

Agentic AI is redefining automation in 2025, moving beyond chatbots to intelligent assistants that act, think, and integrate across CRM, WhatsApp, and AI systems.

WhatsApp Marketing and AutomationAi Call AgentsAiAutomationCRMChatbotBusiness AutomationAi ReceptionistAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

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