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Warm Transfers That Feel Human — Context packets, sentiment triggers, and SLAs

Evert Vorster

Published on: 23/11/2025

Design warm transfers that feel human: capture the last 5–10 turns, detect urgency/sentiment, and route to the right person with clear SLAs. InOne CRM logs the transfer event, context, and outcome so ops and finance get the full story.

2-way Email and SMS marketing South AfricaAi ReceptionistIN ONE CRM Ai AgentsWhatsApp Business SolutionsAi CallersAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Task Bots > FAQ Bots — Flows that do work (quotes, bookings, payments)

Evert Vorster

Published on: 22/11/2025

Most chatbots answer questions; the useful ones do tasks. This guide shows how to turn WhatsApp into a results engine—collect the minimum, confirm the goal, and complete a booking, quote, or payment in-thread—fully logged in your CRM.

WhatsApp Marketing and AutomationAiWhatsApp MarketingAi ReceptionistIN ONE CRM Ai AgentsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

POPIA-by-Design Messaging

Evert Vorster

Published on: 18/11/2025

: A practical, non-DIY guide to building WhatsApp and voice journeys that respect POPIA from the first “hello.” Learn exactly which data to collect (and why), which fields to avoid, and how to log proof of consent and opt-outs inside InOne CRM—with ready-to-ship copy you can paste into templates today.

Business AutomationWhatsApp Marketing2-way Email and SMS marketing South AfricaAi ReceptionistAi AgentsWhatsApp Business SolutionsAi CallersAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Measuring Bot ROI

Evert Vorster

Published on: 11/11/2025

Stop guessing whether your chatbot pays for itself. This guide shows how to measure bot ROI with three core outcomes—containment rate, escalation quality, and revenue influenced—plus the dashboards and guardrails inside InOne CRM to make reporting airtight.

ChatbotAi ReceptionistAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Brand Voice for Bots

Evert Vorster

Published on: 10/11/2025

Give your chatbots a voice that’s unmistakably yours. This guide shows how to codify tone, write reusable system prompts, and enforce reply patterns—so WhatsApp and web chat feel human, on-brand, and compliant, all managed in InOne CRM.

WhatsApp Marketing and AutomationChatbotBusiness AutomationWhatsApp MarketingAi ReceptionistAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

AI Prompting Expert Guide: Keeping Every Message On-Brand

Evert Vorster

Published on: 09/11/2025

Discover how to design a complete AI prompting style guide — including tone, tool use, and evaluation frameworks — to ensure every automated message stays perfectly on-brand.

Call CenterMarketingAiAutomationChatbotBusiness AutomationWebsite Automation & Digital GrowthAi ReceptionistAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

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