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RAG, Citations & Confidence Bars: Safer Chatbots That Show Their Sources

Evert Vorster

Published on: 18/11/2025

Build chatbots your legal team (and customers) trust. This guide shows how to combine Retrieval-Augmented Generation (RAG), inline citations, and visible confidence bars—with fallbacks and audit trails wired into InOne CRM.

ChatbotWhatsApp MarketingIN ONE CRM Ai AgentsAi CallersAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

RAG with Guardrails

Evert Vorster

Published on: 06/11/2025

Turn generic chat into brand-safe answers. Use Retrieval-Augmented Generation (RAG) to ground replies in your own documents—then add guardrails, citations, and confidence-based fallbacks inside InOne CRM so chat stays accurate, compliant, and on-brand.

WhatsApp Marketing and AutomationCRMChatbotWhatsApp MarketingAi ReceptionistAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

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