WhatsApp Marketing and Automation

Task Bots > FAQ Bots — Flows that do work (quotes, bookings, payments)

Evert Vorster

Published on: 22/11/2025

Most chatbots answer questions; the useful ones do tasks. This guide shows how to turn WhatsApp into a results engine—collect the minimum, confirm the goal, and complete a booking, quote, or payment in-thread—fully logged in your CRM.

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Speed-to-Lead Benchmarks — How minutes vs hours change deal rates (with targets)

Evert Vorster

Published on: 20/11/2025

Most deals are won by the team that replies first. This guide gives you practical speed-to-lead targets, a simple escalation ladder (AI caller → human), and the InOne CRM fields to track so you lift connect rate, booking rate, and revenue per conversation—without adding headcount.

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Fail-Safes & Audit Trails

Evert Vorster

Published on: 12/11/2025

Keep your automation helpful and audit-ready. This guide shows how to design fail-safes (fallback intents, confidence thresholds, human hand-offs) and build complete audit trails—template IDs, consent events, and outcomes—centralised in InOne CRM.

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Brand Voice for Bots

Evert Vorster

Published on: 10/11/2025

Give your chatbots a voice that’s unmistakably yours. This guide shows how to codify tone, write reusable system prompts, and enforce reply patterns—so WhatsApp and web chat feel human, on-brand, and compliant, all managed in InOne CRM.

WhatsApp Marketing and AutomationChatbotBusiness AutomationWhatsApp MarketingAi ReceptionistAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Bots for Ecommerce Support

Evert Vorster

Published on: 09/11/2025

Turn WhatsApp and web chat into the easiest place to track orders, process returns/exchanges, and resolve delivery issues—then create tasteful, data-driven cross-sell moments. Orchestrate flows with InOne CRM, AI WhatsApp Chatbots, and a high-converting Website → WhatsApp widget.

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Chain-of-Thought AI (Explained Safely)

Evert Vorster

Published on: 08/11/2025

Understand Chain-of-Thought AI — how it works, when to expose reasoning, and how enterprises can keep it safe, auditable, and privacy-compliant.

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