Website Automation & Digital Growth

Metrics That Matter — RPC, FCR, B/100 calls, and how to dashboard them

Evert Vorster

Published on: 24/11/2025

Cut the noise and track three metrics that predict revenue: RPC, FCR, and B/100. See how to define them, set targets, and build a lightweight dashboard in InOne CRM so ops, finance, and sales talk the same language.

Business AutomationWebsite Automation & Digital GrowthWhatsApp MarketingAi ReceptionistIN ONE CRM Ai AgentsWhatsApp Business SolutionsAi CallersAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Speed-to-Lead Benchmarks — How minutes vs hours change deal rates (with targets)

Evert Vorster

Published on: 20/11/2025

Most deals are won by the team that replies first. This guide gives you practical speed-to-lead targets, a simple escalation ladder (AI caller → human), and the InOne CRM fields to track so you lift connect rate, booking rate, and revenue per conversation—without adding headcount.

WhatsApp Marketing and AutomationCRMBusiness AutomationWebsite Automation & Digital GrowthAi AgentsAi for Sales AutomationAi CallersAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

AI Prompting Expert Guide: Keeping Every Message On-Brand

Evert Vorster

Published on: 09/11/2025

Discover how to design a complete AI prompting style guide — including tone, tool use, and evaluation frameworks — to ensure every automated message stays perfectly on-brand.

Call CenterMarketingAiAutomationChatbotBusiness AutomationWebsite Automation & Digital GrowthAi ReceptionistAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Bots for Ecommerce Support

Evert Vorster

Published on: 09/11/2025

Turn WhatsApp and web chat into the easiest place to track orders, process returns/exchanges, and resolve delivery issues—then create tasteful, data-driven cross-sell moments. Orchestrate flows with InOne CRM, AI WhatsApp Chatbots, and a high-converting Website → WhatsApp widget.

WhatsApp Marketing and AutomationChatbotAi MarketingWebsite Automation & Digital GrowthAi AgentsWhatsApp Business SolutionsAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

Chain-of-Thought AI (Explained Safely)

Evert Vorster

Published on: 08/11/2025

Understand Chain-of-Thought AI — how it works, when to expose reasoning, and how enterprises can keep it safe, auditable, and privacy-compliant.

Call CenterWhatsApp Marketing and AutomationAiAutomationChatbotBusiness AutomationWebsite Automation & Digital GrowthWorkflow AutomationAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

AI Data Analytics: Next-Best Action

Evert Vorster

Published on: 07/11/2025

Discover how AI Data Analytics predicts the next-best action for every lead — turning insights into intelligent, ethical automation through WhatsApp, CRM, and AI Callers.

WhatsApp Marketing and AutomationAiAutomationBusiness AutomationWebsite Automation & Digital GrowthIN ONE CRMAI Solutions & Services AI Agency Cape TownAi Solutions and Service Ai Agency JohannesburgAI Solutions & Services | AI Agency South Africa

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