1
Inbound call
Ring → greet in <300ms
Agentic • 24/7 • POPIA-friendly
Call Center AI that doesn’t sleep
Answer in seconds. Qualify, book, ticket and post the notes — consistently, all day.
Our agentic AI callers and WhatsApp automations replace repetitive workloads with deterministic flows, approvals and audit trails. Fewer bottlenecks, higher throughput, better customer experience.
From hello → outcome
Every interaction ends in a next step — book, ticket, transfer, or pay — with notes posted to your CRM.
2
Intent detect
Sales • Support • Billing • Other
3
Clarify & answer
Grounded by your KB
4
Qualify
Score • priority • eligibility
5
Route / transfer
Owner • skill • availability
6
Book
Calendar sync • WhatsApp confirm
7
Ticket
Priority • SLA • updates
8
Payment
Secure link • receipt
9
CRM note
Structured summary, tags, tasks & next steps are posted automatically
Why Agentic Call Center AI
- Deterministic orchestration — actions, approvals, and guardrails.
- Throughput at scale — concurrent conversations without queues.
- Consistent quality — no downtime, no Monday blues, no variance.
- Unified data — every interaction tagged, logged, and reportable.
Replace repetitive workloads — ethically
- Redeploy teams to high-value tasks; let AI handle repetitive steps.
- 24/7 availability with quiet-hours and consent controls (POPIA).
- Lower cost-to-serve while improving CX and response times.
- Audit trails for every decision and action taken by the agent.
Pricing & ROI
You can get a lot of call automation for a low monthly cost; deeper, cross-system journeys cost more — still far less than manual headcount.
R2,500–R26,000/mo • most use cases
R50,000+/mo • complex / multi-system
Project-based available
Start thin (missed-call recall + booking), then iterate weekly based on transcripts & metrics.
Compliant by design (POPIA)
- Consent capture, opt-out, and quiet hours.
- Redaction for sensitive fields + role-based access.
- Approval steps for escalations and payments.
- Full audit logs with traceable actions.
Integrates with your stack
- HubSpot, Pipedrive, Zoho, custom CRMs.
- Google/Outlook calendars, Stripe/Payfast.
- SQL/NoSQL, APIs & webhooks.
- WhatsApp, voice, web chat, email & SMS.
Ready to run a 24/7 AI call center?
Tell us your outcomes. We’ll design guardrails, integrate your systems and launch agentic voice automation that pays for itself.
