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WhatsApp-First Bot
Quotes, bookings, reminders, and reviews 24/7 with rich media.
Chatbots & Omnichannel
One brain across every customer channel
We design and deploy WhatsApp-first chatbots that also work across Web Chat, Email, SMS, Instagram/Facebook DMs, Google Business Messages, Telegram — even Voice. Our bots understand intent, pull data, and take actions so sales move faster and support feels instant.
WhatsApp
Web Chat
SMS
Email
Instagram DM
Facebook Messenger
Google Business Messages
Telegram
Voice → WhatsApp
Meet customers where they are
WhatsApp for speed, email for records, DMs for discovery. One bot, consistent answers, no context switching.
From chat to revenue
Capture, qualify, quote, book, e-sign, pay — all inside conversations. See the full journey in one dashboard.
POPIA-aligned by design
Consent collection, data minimisation, and retention rules built in. Optional SA-based storage for sensitive docs.
How your chatbot comes to life
A proven playbook: launch fast, learn from real transcripts, then scale across channels and teams.
Map outcomes
Targets for leads, bookings, SLAs, and revenue. Use-case stack ranked by ROI.
Design flows
Prompts, guardrails, fallback rules, and data sources per channel.
Build & integrate
WhatsApp, web widget, email triage, DMs, SMS, voice handoff, CRM & databases.
Launch & iterate
Weekly improvements from transcripts and analytics. Human-backed support.
Prove ROI
Dashboards for conversion, speed-to-lead, CSAT, and pipeline value.
Scale
Add use cases: reception, PA, support, sales ops — one brain, more channels.
What we build for you
Omnichannel chat that connects messages, data, and decisions into one system.
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Web Chat Widget
On-page prompts + WhatsApp handoff. Learn more.
✉️
Email Triage
Auto-classify, draft replies, and route with SLA timers.
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Instagram & Facebook DMs
Lead capture and product Q&A with attribution.
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Google Business Messages
Answer searches with instant chat that books and routes.
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Quotes → E-sign → Payments
Seamless path from price to paid. Automation.
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Voice to Chat
AI reception answers calls and follows up via WhatsApp with summaries.
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CRM & Data Connectors
APIs, SQL/NoSQL, ERPs. Our CRM becomes the single source of truth.
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Lead Qualification
Score, tag, route — faster hand-offs and cleaner data.
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Follow-ups & Nurture
Multi-channel sequences with tracking and SLAs.
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Reporting & Dashboards
Attribution, conversion, and ROI in one view. See reporting.
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POPIA Controls
Consent capture, purpose limitation, retention & export tools.
2×Faster speed-to-lead
98%Open rate on messaging
+32%Lead conversion
24/7Human-backed support
FAQ: Omnichannel Chatbots
Everything you need to know about coverage, compliance, and getting to value quickly.
Does one bot really cover all channels?
Yes. We architect a single “brain” with channel adapters. It keeps memory, policies, and data access consistent while formatting messages per channel (WhatsApp, web, email, DMs, SMS, etc.).
How do you keep it on-brand and safe?
We use prompt guardrails, intents, allow/deny lists, and human-in-the-loop fallbacks. Tone and templates are trained from your KB and transcripts, then reviewed weekly.
Are you POPIA-aligned?
Yes. We implement consent capture, purpose limitation, data minimisation, retention schedules, and data export/delete flows. Optional SA-based storage for sensitive documents.
Where does the ROI come from?
Speed-to-lead, answer rates, automated booking/quotes/payments, fewer no-shows, and cleaner CRM data. Your ROI dashboard shows the lift from click to revenue.
Let’s put an omnichannel bot to work
We design, build, and support the automations that pay for themselves — fast.
