💬
Request
Post-purchase or post-service triggers send review links via WhatsApp, email or SMS.
Reputation • Reviews • South Africa
AI Review Management SA — Boost Your Reputation with Review AI
Turn happy customers into public proof. Our AI requests reviews on the right channel, drafts brand-safe replies, rescues detractors with recovery flows, and publishes wins to build trust — POPIA-friendly and measurable.
What Review AI does
Collect, respond, recover, and publish — end-to-end review automation that pays for itself.
✍️
Respond
AI drafts brand-safe replies using customer context; you can approve or auto-publish.
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Recover
Detractors get routed to human support with SLAs, macros and make-good offers.
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Publish
Push great reviews to your website widgets and key platforms; share wins to social.
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Monitor
Track ratings, sentiment and topics; alert teams on spikes and urgent issues.
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Sync
Write results to CRM deals/contacts and notify owners with next best actions.
Channels & rules
Meet customers where they are — with guardrails that keep you compliant and on brand.
WhatsAppEmailSMS
Web WidgetsCRM SyncSocial Share
⏱️
Perfect timing
Trigger after delivery, job completion, or resolved ticket — not random spam.
🛡️
POPIA-friendly
Consent capture, opt-out, quiet hours, and template (HSM) messaging where required.
🙋
Human in the loop
Approvals for sensitive replies; escalations for VIPs or complex cases.
🧠
Agentic decisions
Intent + confidence pick ask/reply/escalate/publish with audit trails.
Automation sets that work together
Bundle flows that hand off cleanly — more reviews with less overhead.
Post-Purchase Set
- Order/job completion trigger
- WhatsApp ask + fallback email/SMS
- Auto-nudge if unopened
Support Recovery Set
- Detractor → ticket with SLA
- Macros & make-good approval
- Win-back follow-through
Publish & Promote Set
- Website/social widgets
- Share wins to channels
- Owner notifications
Insights Set
- Topic & sentiment trends
- Store/team leaderboards
- Spike & risk alerts
Built for your stack
We integrate with your CRM, helpdesk, ecommerce and payment tools — plus databases and custom APIs.
🧩
CRMs
HubSpot, Pipedrive, Zoho — owners, tags, timelines, tasks.
🎟️
Helpdesk
Tickets from detractors with SLAs and escalation rules.
🛍️
Commerce
Order events drive perfectly timed review requests.
📈
+40% review volume
Right channel + right moment = more responses.
⭐
Higher average rating
AI reply quality and fast recovery reduce churn.
⏱️
Hours saved weekly
Drafts, routing and publishing handled automatically.
Pricing
You can get a lot of review automation for a low monthly cost; multi-location and deep integrations cost more — still far less than manual effort.
R2,500–R14,900/mo • most setups
R26,000+/mo • multi-location / complex
Project-based available
Typical deployment: R9,900/mo
Equivalent manual effort: R20,000–R30,000+/mo
FAQ
Quick answers on channels, compliance, and timelines.
Can we ask for reviews on WhatsApp?WhatsAppHSM
Yes. We use approved templates (HSM) and quiet-hour rules to keep it compliant and effective.
Will AI write our replies?AI repliesApprovals
AI drafts on-brand responses using context (order, ticket, agent notes). You can auto-publish or require approvals.
How do you handle unhappy customers?DetractorsSLA
We route detractors to a private recovery flow with SLAs, macros, and make-good approval — then re-ask when resolved.
Which review platforms do you support?PublishWidgets
We integrate with major destinations and your website widgets. We can also post highlights to social channels.
Ready to boost your reputation?
Turn customer love into public proof. We’ll map the flows, add guardrails, and launch Review AI that pays for itself.
