✈️
Automated booking management
Move clients from first enquiry to confirmed trip in one flow with smart reminders for forms, deposits and balances.
AI for Travel Agencies • South Africa
AI & WhatsApp that keep your trips fully booked
We help travel agencies streamline enquiries, quotes, bookings and updates with AI and automation. From first WhatsApp message to confirmed itinerary, your clients stay informed while your team focuses on designing unforgettable journeys.
24/7 inquiry capture
WhatsApp • SMS • Email
From inquiry to itinerary
Built for SA travel brands
What AI does for your travel agency
Bring AI into your agency as a practical helper that answers questions, manages bookings and nudges clients to say “yes” — with your consultants still in control of every important decision.
📲
Real-time client communication
Send itineraries, travel updates and check-in reminders over WhatsApp and SMS, without jumping between tools.
🎯
AI lead capture & follow-ups
Capture leads from forms, ads and WhatsApp, then let AI follow up automatically until they book or opt out.
📣
Social media marketing automation
Plan and schedule campaigns that promote specials and group trips while AI handles common DM and inbox questions.
📊
One CRM for every enquiry
See every conversation, quote and task in a single AI-driven CRM view so no potential booking slips through the cracks.
🤝
Human handoff where it matters
Escalate VIP travellers or complex itineraries to your team with full context, while AI keeps routine admin moving.
Journeys you can automate first
Start with one part of your funnel — enquiries, bookings or post-trip reviews — prove uplift, then roll AI out across the rest of your travel journeys.
🧲
Lead capture bot
Greets website visitors and ad traffic, collects dates, destinations and budgets, then pushes hot leads into your CRM.
🧾
Quote & itinerary assistant
Shares clear options, inclusions and dates in WhatsApp threads and email PDFs so clients can compare and choose quickly.
📆
Booking & balance reminders
Automates payment reminders, document deadlines and departure checklists — without spamming your travellers.
🌍
Trip updates & alerts
Sends time changes, important notices and on-trip updates so clients feel supported from take-off to touchdown.
⭐
Reviews & referrals
Automatically request feedback and Google / social reviews once travellers are home, then nudge them to rebook.
📣
Social & ads co-pilot
Drafts and schedules posts and campaigns promoting specials, itineraries and group trips to your ideal audience.
🧑💼
Agent-assist for consultants
Suggests replies, finds past bookings and surfaces next-best actions right inside the tools your team already use.
⏱️
Save time & improve efficiency
Cut manual copy-paste work so your team can spend more time advising clients and building high-value itineraries.
💼
Increase bookings & revenue
Respond faster and follow up more consistently so more enquiries become paid, confirmed bookings.
Quick-win automations for travel agencies
Missed call → WhatsApp reply
New enquiry → trip details form
Quote sent → follow-up nudge
Balance due → payment link
Visa / docs checklist in WhatsApp
Flight / time change alerts
Post-trip review & rebook request
−41%
faster reply time on new enquiries*
+18–35%
lift in campaign clicks & calls*
2–4×
more follow-ups per lead, automatically
14–30 days
from discovery call to live pilot
Ready to elevate your travel agency?
Let AI Automated Solutions help you implement AI tools and automation that streamline your operations, keep travellers informed and boost bookings.
Where AI plugs into your travel journey
🖥️
Website & landing pages
Turn Google and ad traffic into qualified trip enquiries with smart forms and chat widgets.
📱
WhatsApp & SMS
Run quotes, updates and payments through the channel your travellers already live in every day.
☎️
Call centre & front desk
Support agents with suggested replies, call summaries and next steps after every conversation.
🧑🤝🧑
Groups & corporate travel
Keep coordinators updated on rooming lists, payments and changes without endless manual follow-ups.
🛬
During-trip service
Send check-in, transfer and excursion reminders that feel helpful, not intrusive or spammy.
🎁
Post-trip loyalty & upsell
Automate follow-ups, reviews and seasonal offers that bring happy travellers back for their next trip.
How we roll out AI for travel agencies
01
Pick one journey
Choose a clear outcome — enquiries → quotes, quotes → bookings, or post-trip reviews — and define success.
02
Connect channels & tools
Plug in WhatsApp, SMS, email and your CRM / booking engine so AI can see the full picture safely.
03
Draft copy & guardrails
Set tone, disclaimers and handoff rules so every message sounds on-brand and stays POPIA-aware.
04
Pilot, measure, then scale
Run a 2–4 week pilot, measure uplift in replies and bookings, then expand to more journeys and brands.
POPIA & risk checklist for travel agencies
Consent & opt-out
- Explicit opt-in capture plus source and timestamp records.
- Clear opt-out wording on every WhatsApp / SMS journey.
- Template usage logging and audits for campaigns.
Minimise & retain
- Collect only what’s needed per trip or enquiry.
- Retention windows and auto-deletion for old data.
- Access controls and change logs for sensitive fields.
Security & IP
- Encryption in transit / at rest plus signed webhooks.
- Human edits preserved for IP and ownership clarity.
- Banned-claims list and approvals workflow for risky copy.
FAQ
Straight answers on accuracy, compliance and roll-out for travel agencies.
❓
Assistant vs chatbot — what’s the difference for travel?
Our assistants don’t just reply — they look up trip details and policies, decide the next step and act (send quotes, reminders or updates) with human approvals where needed.
📚
Where do answers come from?
From your packages, FAQs, booking rules and policy docs (with citations). We can also add vetted external sources such as airline or destination guidelines.
🧪
How do you keep answers accurate?
Retrieval with sources, claim guardrails, evaluation tests and human-in-the-loop for complex cases, high-value trips or exceptions.
🗣️
Can assistants work in Afrikaans or isiXhosa?
Yes — EN / AF / XH presets with on-brand phrasing are available. We can add other languages for your markets on request.
🔌
Do you integrate with our tools?
We start with what you have: InOne CRM, common CRMs, email, calendars and payment providers — plus booking tools where integrations are possible.
⏱️
How long until we see value?
Most teams pilot one journey in 14–30 days. You should see measurable lift in replies, bookings or time saved within the first month.
Blogs
WhatsApp Automations That Do the Job of a Team Without the Headcount
WhatsApp automation handles lead engagement, bookings, and follow-ups without extra staff. POPIA-compliant. ...more
Ai Call Agents ,Ai CRM Chatbot WhatsApp Marketing Ai Agents WhatsApp Business Solutions Ai Callers AI Solutions & Services AI Agency Cape Town Ai Solutions and Service Ai Agency Johannesburg &AI Solutions & Services | AI Agency South Africa
September 29, 2025•2 min read
How AI Automated Solutions Work: From Clicks to Revenue
Discover how AI Automated Solutions (Cape Town) builds WhatsApp-first AI chatbots, callers, and CRMs that turn clicks into revenue - fast, POPIA-aligned, and ROI-proven. ...more
WhatsApp Marketing and Automation ,Ai Call Agents Chatbot Reduce Staff Ai Marketing Business Automation Website Automation & Digital Growth WhatsApp Marketing IN ONE CRM IN ONE CRM Ai Agents Ai for Sales Automation AI Solutions & Services AI Agency Cape Town Ai Marketing Ai Agency Johannesburg &AI Solutions & Services | AI Agency South Africa
September 10, 2025•3 min read
Ready to Elevate Your Travel Agency?
Let AI Automated Solutions help you implement AI tools and automation to
streamline your travel agency’s operations and boost client engagement.
AI-powered growth for South African businesses. WhatsApp automation, AI chatbots, and marketing that converts — all in one system.