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WhatsApp Experiences
Multi-step flows, HSM templates, consent, opt-out, multilingual replies.
Agentic • WhatsApp • AI Automation
Custom AI solutions that don’t say no
Very advanced, fully bespoke automations. If it can be automated, we find a way — connecting WhatsApp, web, AI callers, CRM, databases and APIs, with guardrails and ROI dashboards.
What we build (fully custom)
From complex cross-system workflows to niche automations — we wire it up and make it work.
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Agentic Chat & Tools
Structured tools for search, DB reads/writes, quotes, tickets, payments.
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AI Callers
Reception, outbound follow-ups, voicemail drops with WhatsApp summaries.
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Integrations
CRMs, ERPs, payments (Stripe/Payfast), calendars, webhooks, custom APIs.
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Knowledge Base & RAG
Answers grounded in your docs with citations, confidence, and fallbacks.
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Quotes → E-sign → Payments
Approvals, price logic, links, reconciliation, and audit trails.
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Sequenced Journeys
WhatsApp → SMS → Email → Caller with pause/resume and SLA escalations.
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Ticketing & Support
Intent routing, SLAs, macros, CSAT prompts, recovery journeys.
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Custom Dashboards
Targets for speed-to-lead, conversion, revenue, and satisfaction.
Advanced patterns
We specialise in the “hard bits” — edge cases, compliance, and scale.
Human-in-the-loop approvals
Guardrails & policy checks
Deterministic tool calls
RTO & retries
PII redaction
Multi-brand/multi-region
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Decision Graphs
Explicit states and transitions with confidence, fallbacks, and rollback.
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Compliance
POPIA, consent capture, opt-out, quiet hours, and detailed audit trails.
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Event-driven Triggers
Webhooks — form submitted, deal moved, payment failed — in real time.
Automation sets that work together
Bundle flows that hand off cleanly — more results with less overhead.
Lead Gen Set
- Speed-to-lead capture with enrichment
- Qualification & routing
- Follow-ups until booked
Sales Ops Set
- Quote → e-sign → payment flows
- Stage nudges & reminders
- Deal hygiene & SLA alerts
Support Set
- Chat → ticket with SLAs
- AI replies + macros
- CSAT & recovery journeys
Finance & Ops Set
- Invoice reminders & dunning
- Stock/order updates
- Exceptions to Slack/Email
Onboarding Set
- Client intake & approvals
- Welcome drips & checklists
- Handoff to Success
Retention & Win-back Set
- Renewal nudges
- Save sequences
- Churn risk scoring
2×Faster speed-to-lead
98%Open rate on messaging
+32%Lead conversion
24/7Human-backed support
Pricing
Transparent and flexible — automate a lot for a little, and scale when you’re ready.
R2,500–R26,000/mo • most custom builds
R50,000+/mo • complex / multi-system
Project-based available
Typical build: R14,900/mo
Extra headcount: R25,000–R40,000+/mo
Simple tasks are inexpensive; deeper cross-system automations cost more — still far more affordable than humans for the same workload.
FAQ
Quick answers on custom scope, integrations, compliance, and timelines.
Can you integrate with our stack?CRMERPAPIsWebhooks
Yes. We wire CRMs, ERPs, calendars, payments (Stripe/Payfast), databases, and proprietary APIs. We manage auth, rate limits, retries, and audit logs.
Do you say no?Edge casesHard problems
We don’t like to say no. If it can be automated, we’ll find a way — often by combining agentic tools, human approvals, and deterministic steps.
Is it compliant for WhatsApp & POPIA?POPIAHSM templatesOpt-in/Out
Consent capture, opt-out, quiet hours, and template (HSM) messaging where required. Every action is timestamped and auditable.
How fast can we go live?Thin sliceSpeed-to-value
We ship a thin slice in days (e.g., speed-to-lead) and iterate weekly from transcripts and metrics to scale safely.
Bring us your hardest workflow
Tell us what must happen — we’ll map the decision graph, connect systems, and ship automations you can trust.
