⚡
Timing = more reviews
Send review requests when delight is highest (delivery, check-out, resolved ticket) via WhatsApp.
Reputation Management
AI-automated. WhatsApp-first. Platform-independent
An autonomous WhatsApp AI agent requests reviews at the right moment, replies to comments & DMs, routes unhappy customers for save actions, and showcases proof on your site — all wired to CRM and reporting. You own the data, not the platform.
Why AI reputation management now
Buyers check ratings before they enquire. AI gives you volume, speed, and consistency — tied to revenue, not vanity.
What we build & run for you
WhatsApp-first capture, AI responses, dispute workflows, and independent proof widgets.
💬
WhatsApp Review Flow
1-tap links and quick-reply prompts; translates and personalises automatically. See WhatsApp.
⭐
NPS → Review Router
Promoters go to public review links; detractors open save tickets with SLAs.
✍️
AI Response Studio
On-brand reply drafts, approvals, and audit trails across channels.
🛡️
Dispute & Recovery
Private resolution flows, vouchers/call-backs, and follow-up checks.
🖥️
Independent Review Widget
First-party reviews displayed on your site — you own the data.
🔌
Deep Links & APIs
Send users to official review pages; ingest reviews via APIs when available.
📈
Reputation Reporting
Volume, average rating, response time, and conversion impact. See reporting.
🔐
POPIA Controls
Consent capture, retention policies, and export/delete flows.
Independent & portable by design
Your reputation shouldn’t be locked to any platform. Keep first-party reviews you can export, embed, and reuse.
🌐
Embed anywhere
Lightweight widgets and badges for website pages, landing pages, and WhatsApp handoffs.
📤
Export & migrate
CSV/JSON exports and APIs to move or mirror reviews across your stack.
How it works (build → launch → scale)
Launch fast, learn from transcripts, and scale across locations and lines of business.
🧭
1) Map outcomes
Targets: review volume, average rating, response SLAs, save rate.
⚙️
2) Build & integrate
WhatsApp flows, deep links, AI responses, dispute routes, CRM & dashboards.
🚀
3) Launch & iterate
Weekly tuning from transcripts, sentiment, and conversion data.
3×More public reviews
-60%Time to first response
+22%Lead conversion with proof
24/7Human-backed support
FAQ: AI Reputation
Everything you need to know about capture, compliance, and independence.
Do you post fake reviews?
No. We only request and showcase genuine customer feedback. AI helps with timing, copy, and routing — never fabrication.
Can we display reviews on our site?
Yes — with first-party widgets that you control. Note: search engines limit self-serving review snippets; we follow best practices to stay compliant.
How do you handle negative feedback?
AI detects sentiment and opens private save flows (call-backs, vouchers, fixes). After resolution, it can request an updated review.
Is this POPIA-aligned?
Yes. We implement consent capture, data minimisation, retention schedules, and export/delete flows. Optional SA-based storage.
Ready to turn service into public proof?
We design, build, and support AI reputation systems that pay for themselves — fast.
