⚡
Faster than humans
Replies in minutes, not days. Backlog drops 60–80% in the first month.
Email • South Africa • 24/7
AI Email Inbox — instant replies, smart routing, human escalation
It answers the easy emails and routes the tricky ones. Quotes, bookings, order status, FAQs — handled automatically. If a customer asks for a person (or risk is detected), it hands off with a perfect summary.
Why AI Email Inbox wins
Plain-English answers 24/7. Routes by intent, confidence and priority. Escalates to a human—on request or when risk is detected.
🎯
Smart routing
By product, region, VIP, language, keywords, or SLA. Always goes to the right owner.
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On-brand tone
Templates + knowledge base keep answers accurate and consistent.
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Attachments & links
Sends quotes, brochures, statements and booking links in one go.
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CRM logging
Posts structured summaries, tags and next steps to your CRM automatically.
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POPIA-friendly
Consent, opt-out, quiet hours, approvals and full audit trails.
From “Hi” → Done
Every email ends with a clear outcome — answer, book, route, or escalate — and your CRM gets the notes.
1
Receive
Email arrives (Gmail / Outlook / shared inbox)
2
Classify
Intent + sentiment + risk (sales, support, billing, legal)
3
Find
Search docs/FAQs, pull order data, fetch calendar slots
4
Draft
On-brand reply with attachments/links
5
Auto-send or route
Confidence threshold rules decide
6
Book
Calendar sync + WhatsApp/Email confirmation
7
Escalate
“Human please”, angry tone, dispute, or legal wording
8
Log
Summary, tags, owner, tasks → CRM
Gmail
Outlook / 365
Shared Inboxes
InOne CRM
HubSpot
Pipedrive
Salesforce
WhatsApp
Webhooks / APIs
Use cases that print value
Start with the fastest ROI, then expand.
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After-hours replies
Never miss a lead again. Answers and books while you sleep.
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Quotes & brochures
Sends pricing packs + books a call in one thread.
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Order & delivery status
Pulls live status and replies with ETA & tracking.
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Billing & statements
Secure statements, payment links, and gentle nudges.
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Support triage
Creates tickets with priority and sends updates.
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Human on request
“Talk to a person” routes instantly with full summary.
Pricing & ROI
You get a lot of inbox automation for a low monthly cost; deeper, cross-system journeys cost more — still far less than manual headcount.
R2,500–R12,000/mo • most use cases
R25,000+/mo • complex / multi-system
Project-based available
Launch a thin slice (after-hours FAQs + bookings), then iterate weekly.
FAQ
Quick answers on integrations, compliance and timelines.
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Does it work with our email?
Yes — Gmail and Outlook/365, including shared inboxes like support@ or sales@.
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Will it sound robotic?
No. We use on-brand templates and guardrails. It also knows when to hand off.
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POPIA compliance
Consent, opt-out, quiet hours, approvals and full audit trails for sensitive actions.
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Go-live speed
Same-day for a simple slice; 3–5 days for custom rules and integrations.
Ready to clear your inbox for good?
Tell us the outcome you want. We’ll set rules and guardrails, connect your systems and launch an AI Email Inbox that pays for itself.
